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Returns/Exchanges/Policies

14-Day Return Policy
To qualify for the 14-day refund, ALL of the following must be met:

  • Product is within the 14-day trial period. This is calculated exactly 14 days after you receive your product. Please understand that we cannot make any exceptions to the 14-day rule.
  • Items are in the original packaging, including packing materials, warranty cards and manuals.
  • Original packaging is placed in a separate box for shipment. Do NOT use the product package as the shipping box. Do not write on or add shipping labels to the original packaging.
  • Product has not been damaged during return shipping.

  • Custom Made Products
  • Can not be returned after customer agrees to the final print.

  • Shipping Costs
    Customers are responsible for shipping costs on all returns with the exception of defective products or an error on our end in shipping the correct product. If you receive product that is not working properly or we made an error in shipping, contact us immediately. We are not responsible for lost shipments on returns. You must file a lost shipment freight claim with the respective shipper.

    Defective or Missing Items Policy
    Notify us for any claims of missing or defective items within 5 days after receipt of your shipment. Always open and test your items immediately after you have received it. If you wait and go beyond the 14-day trial, we cannot honor the refund. If you receive defective product, product with missing items, or product that you did not order, contact us .

    Restocking Fee
    A restocking fee may be applied under certain conditions. New products must arrive to us in resealable condition with original packaging and all parts and manuals to receive full credit. If an item is returned (new or used) with damaged packaging, or is incomplete, a 15% re-stocking fee will be applied.

    Canceling Your Shipment
    You can cancel items that have not been shipped yet; but remember that we ship with in 24 hours of you placing your order. To cancel an order that has not yet shipped, simply email us. If the item has been shipped, it cannot be canceled and you will have to go through the 14-day return policy.